PLACING AN ORDER ON UrbaVana.com
When you create a personal account, you must also create a personal user name (your email address) and password. Protect your password at all times and don’t pass it on. You will be held responsible for all purchases made through your user name and password.
Orders on UrbaVana.com have the following process:
You choose the Products;
You enter your payment information and choose a delivery address;
Authorization of payment;
We send you a confirmation of the receipt of the order by email as soon as the payment has been processed;
We collect the payment from your bank account;
We dispatch the products;
You receive the products.
ORDERING
Please double check that all information are entered correctly as no amendments can be made after order is processed.
PRODUCTION TIMELINE
Products listed on our website are pre-order items and making time takes 2-5 days.
PAYMENT
Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to MENLAU.COM. Payment will be debited and cleared from your account upon completion of the packing of your order by UrbaVana.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
PERSONAL INFORMATION
All personal information and contact details will be protected. UrbaVana.com is committed to protect the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet. Your name, email address, mailing address and contact number will be needed for us to process and deliver your order. Other personal information will not be disclosed to anyone else unless required by law. We also do not sell or trade your personal information.
IMAGES OF PRODUCTS ON UrbaVana.com
The presentation of the colours of the Products on this website depends amongst others on the settings of your monitor and the graphic card of the visitor of the website. The colours presented may therefore differ from the actual colours of the products.
CHANGES TO TERMS AND CONDITIONS
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.